RPA (Robotics Processing Automation) Implementation
Welcome to LQpay’s Elite Package
LQpay Implementation Checklist
Robotics/
Auto-Posting
Your LinQ PC/unit (LQpay Bot) will arrive within the next 5 business days. Upon receipt, complete setup as shown below under the Robotics/Autoposting section.
POS Card
Reader(s)
The credit card terminals are also on their way and should arrive within 5 business days. Scroll down to select your POS terminal-model to access our easy setup guide.
LQpay Web
Portal
Admin Login credentials for accessing the LQpay web portal / dashboard have been sent to the primary email address provided by your team. Please verify you can successfully login to the portal.
Not Using LPA Synapse? Skip to User Training!
Download LPA Synapse File
Using the same admin login credentials referenced above, log in to the LQpay Web Portal to access and download the LPA Synapse File. For detailed instructions please login here and click on Synapse Icon on top bar.
User
Training
An “on-demand” video is available at the bottom of this page.
*From the time we are connected and have access to your PM System, the configuration of your Robotics/Auto-Posting will be completed in approximately two (2) weeks.
Start Accepting Payments Today
Once the card readers and LQpay portal setup is completed you are ready to process payments! As an option, you can begin processing payments while the Robotics/Auto-Posting approaches completion and post payments manually in the interim.
Robotics setup
LinQ Unit Set-up
(connectivity)
EMR/PM system
login credentials
(access)
LPA Synapse setup
Log in to LQpay Web
Portal / Dashboard
Download
LPA Synapse
PAYMENTS PROCESSING
CARD READER
SET-UP
(POS TERMINAL)
Lqpay Web
Portal /
Dashboard
Payments Processing Set Up
CARD READERS
Click the links below for additional tutorials about
connecting to the card reader.
LQpay Portal
Click to access the client login portal. Keep an eye
out for credentials sent to you via email.
Robotics / Auto-Posting
Installing and connecting the LQpay LINQ device to PM/EMR software. If you have elected this automation component of our platform, your LinQ unit is ordered by LQpay and will typically arrive within 5 business days. (*Assumes workflow call has been completed with the LQpay technical team.)
LINQ DEVICE
The LINQ/PC must be installed like any other new Computer/PC in your practice, as it houses the LOpay RPA technology (robotics auto-posting). Please contact your IT service
FOR SET-UP
A screen, keyboard & mouse will be needed temporarily for set up – you may repurpose another one of your computer’s equipment for set-up, and remove/return it once complete
Should you need any further support in connecting your LINQ device, please contact your IT service provider. Still have questions? Please reach out to LinqTrack@lqpay.ai or implementation@lqpay.ai
BOT login credentials / access to your EMR/PM System
The Auto-Posting Robot will require a user/employee account setup in the PM System, with similar access for a biller/front-desk employee;
ability to post payments manually into a Patient’s ledger/account and access to the appointments/schedule for the One-Click-Payment feature.
The account does not need admin/manager/provider level access.
Suggested account setup info:
First Name: LQpay
Last Name: Payments
Username: LPAY (or you can pick something else)
Password: XXXXX (or you can pick something else)
Note: If your EMR/Practice Management System is web/cloud-based, please skip/do not use the criteria above, and instead, please email implementationsupport@lqpay.ai for specific setup instructions.
Training Videos
Ready to train your users? Click below for access to our user orientation and training video. Once logged
in to your LQpay portal, visit the Academy tab for additional tutorials on all the various features of the solution.
Need further Assistance?
Should you need any further support, please contact our Implementations Team at implementation@lqpay.ai or (833) 572-6682
